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FAQ

DAVID RENNIE FAQ

PRINT QUALITY

All Prints are produced once you have placed your order and are personally checked and signed by David Rennie. This guarantees 100% satisfaction in the quality of the final print. 

PACKAGING

You will receive your print in a protective tube to ensure that the print arrives in mint condition. Our standard delivery time is 10 days within Australia and 21 days worldwide. If your order is urgent please send an email to customerservice@art-australia.com

SHIPPING

Shipping in Australia is charged at a flat fee of $14.80. This covers the cost of post and packing.


Outside Australia. We can ship to virtually any address in the world. We currently charge a flat fee of $23. 


RETURNS POLICY

You may return your Fine Art Print within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect Print, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


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